Refund policy

Return & Refund Policy

At [STORE NAME], customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

Items may be returned if:

They are unused, unworn, and in their original condition.
They are returned with original packaging and tags (if applicable).
Proof of purchase is provided.

2. Return Timeframe

You may request a return within [X DAYS] of receiving your order. Return requests submitted after this period may not be eligible.

3. Refund Process

To initiate a return, please contact us at [EMAIL ADDRESS] with your order details. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within [REFUND PROCESSING TIME] and credited to the original payment method.

4. Exchanges

If you received the wrong item or wish to exchange an eligible product, please contact us within [X DAYS] of delivery. Exchanges are subject to product availability.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within [X DAYS] and provide photos of the issue. We will arrange a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned:

Personal care and hygiene products
Gift cards
Downloadable or digital products
Clearance or final-sale items
Any item marked as non-returnable

7. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
For all other eligible returns, return shipping costs are the responsibility of the customer unless otherwise stated.